QUESTION #11
What technique(s) does BlinnPR use to measure the success of their strategies?
Success means something different to each client, so BlinnPR
uses different techniques to measure success for each of its clients.
Some clients like to see advertising equivalencies for
column inches or airtime. Others work with us to establish appropriate
benchmarks based on tangible business results; such as the number of new
inquiries received from potential customers in response to a specific PR
campaign. For some clients, we track key competitors' coverage for purposes of
comparison. Others may be almost exclusively be interested in the frequency
with which the company name is mentioned in the Wall Street Journal.
BlinnPR believes that the most meaningful measurements are
always those that complement the client's own methods for measuring the success
of its marketing program and/or its business as a whole. We will work with you
to determine the mix of measurements that we all agree will prove most
meaningful within your organization.
In-house, BlinnPR conducts
analysis to understand how our efforts are influencing our clients' bottom lines
so that we have actionable, up-to-date information on what's working and what
needs to improve. Additionally we routinely monitor some subtle yet important
signs of success, such as the speed with which journalists return calls,
analysts' interest in scheduling desk-side briefings, or the frequency with
which the client is mentioned or linked to on the Internet.